Fraud Services & Support
Kennebunk Savings cares about keeping your personal information and accounts safe. We offer complimentary fraud and security features with our personal and business accounts.
Secure Online and Mobile Banking include built-in security features
Our online platform and mobile app are password protected with multifactor authentication and a high encryption level to block your financial information from outsiders.
What you can do: Create a unique user ID and strong password that includes upper and lowercase letters, a symbol, and a number. As added protection, never reuse a password, especially for your financial accounts! Make sure you have you an up-to-date operating system on your computer and our latest app on your mobile device.
Voice ID technology confirms it’s you when you call us
Voice ID is an authentication technology that creates a unique voiceprint when you call Customer Care. When you speak with us, it will match your voiceprint and quickly identify you. A voiceprint includes more than one million unique physical and behavioral characteristics of a person. Independent research has shown that a voiceprint is as unique to an individual as a fingerprint.
What you can do: We’re happy to enroll you in Voice ID the next time you call us at 800.339.6573.
Account alerts keep you informed about your transactions
Alerts are an easy way to stay on top of important account activity. Alerts can appear as email, push notifications via a mobile device or a text, and can notify you about your account balance, deposits, withdrawal activity, payment due dates and more. You can choose what alerts you want to receive.
What you can do: To set up alerts, log in to Online or Mobile Banking and select “Alerts.”
Debit card management features keep your card safe
We put tools at your fingerprints to help you prevent fraud and monitor your debit card transactions.
What you can do: Watch our video to manage your debit card settings.
Personal chip cards offer contactless, encrypted transactions in stores
That small, silver chip on your debit card adds an extra layer of protection that makes your card information more difficult to steal or copy. When it interacts with a chip-enabled reader, it creates a unique single-use code to validate the transaction.
What you can do: Use “tap to pay” or “wallet pay” when available to make contactless payments to reduce the risk of having your information compromised.
Three steps to take in case of fraud
1CALL YOUR BANK
Call Kennebunk Savings at 800.339.6573 so we may review your account activity and determine the appropriate next steps to secure your account(s). Do the same with any other company where the fraud may have occurred.
Change all your logins, passwords and PINS for all your accounts.
2CONTACT CREDIT BUREAUS
Contact one of the credit bureaus and request a fraud alert, which will make it more difficult for someone to open an account in your name. You only need to contact one bureau, they are required to inform the other two of the fraud alert.
- Experian
888-397-3742 - TransUnion
800-680-7289 - Equifax.com
888-766-0008
Request a copy of your consumer credit report from each of the above credit bureaus by visiting annualcreditreport.com or calling 877-322-8228.
Carefully review your credit reports for fraudulent activity. Write down any account or transaction that you don’t recognize.
3CONTACT AUTHORITIES
Report fraudulent activity to the FTC by visiting IdentityTheft.gov. Share any information you have about how your account may have been compromised and any suspicious activity on your account(s) and credit reports.
Contact your local police department to file a report.
More tips to protect yourself and your accounts from fraud
Do
- Use different and strong passwords for websites.
- Change your passwords regularly.
- Always log off and close your browser to prevent any unauthorized access.
- Install automated anti-virus software and keep it current.
- Backup all your important files regularly.
- Scan regularly for spyware and adware.
- Complete a Trusted Contact form with Kennebunk Savings in case the bank can’t reach you.
- Look into companies before providing them your financial or other personal information.
Don’t
- Don’t open attachments, click on links, or respond to emails from unknown senders.
- Don’t give personal information, like passwords, account numbers, debit card numbers, or your social security number to anyone via email or over the phone unless you initiated the contact.
- Never share this information with anyone.
- Never leave your laptop or mobile device unattended.
- Don’t use public Wi-Fi when making purchases.
Watch out for…
- Beware of emails, pop-up requests, and text messages requiring an urgent reply.
- Note when new operating systems and application updates are ready to install. They’re designed to add features and fix security holes that could otherwise leave your system vulnerable to hackers.
- Ensure you’re using a secure connection when you provide confidential information online.
- Beware of making purchases through links on social media.
- Keep your information up to date with the bank, including your current phone numbers and your mailing and email addresses.
- Know that we will never ask you to share any confidential information unless you initiate the call.
