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Your New Digital Banking Experience Launches Soon
Important Product Updates
Here’s what you can look forward to:
- MORE SIMPLICITY: A sleek, intuitive design – consistent across all your devices — makes it easier than ever to manage your money.
- MORE CONTROL: Update your contact info, manage account preferences, dispute charges, monitor your credit score, and deposit multiple checks at once. All on your own terms, right from the app.
- MORE INSIGHTS: Smart tools and personalized financial guidance help you set savings goals and track spending.
- MORE CONNECTIONS: Link external accounts for a full financial picture — all in one place. Plus: enhanced Bill Pay features!
- MORE POSSIBILITIES: With a customizable platform and future-ready features, this is just the beginning.
Frequently Asked Questions to Help Get You Prepared
What is happening on October 14?
We’re upgrading our digital banking platform (online and mobile). This upgrade will provide customers with a more modern, secure, and user-friendly experience across all devices (mobile phone, desktop, tablet). This upgrade will modernize our online and mobile banking technology to provide a better overall user experience including more control, better insights, and a seamless digital experience.
Will there be any downtime?
Yes, you will see a disruption of some services starting Monday, October 6. Here is a list of impacted services and key dates to keep in mind:
Monday, October 6-Monday, October 13:
Bill Pay will be unavailable. No new payments can be scheduled from October 6-13. Any payments scheduled before October 6, 2025, will be processed.
After the upgrade, you will see your Billers and have access to payment history once again and you can resume scheduling payments.
If you use eBills, however, you will need to re-establish your eBill connection to your Biller, including automatic payments.
Monday, October 6:
Zelle® will no longer be offered through Kennebunk Savings, and no new payments can be scheduled. Any payments scheduled before October 6, 2025, for the week of October 6–10, 2025 will still be processed. Anything scheduled after October 10 will not be processed. (See more about our switch to Pay a Friend here.)
Tuesday, October 7 – Thursday, October 9:
Check account balances, print statements and review transactions prior to October 10.
On October 10: ATMs will be withdrawal-only after 12pm. Online and Mobile Banking will be unavailable after 4pm. Please check your balance if you intend to use your card(s) during our system downtime. Debit cards will remain operational.
Please back up QuickBooks/Quicken Data, if you use them. QuickBooks/Quicken will go down at 4pm on Friday, October 10 and will not be available again until Monday, October 20.
Friday, October 10:
- Telephone Banking not available
- After 12pm: our ATMs will be available for withdrawal only
- After 2pm: Mobile deposit will be unavailable
- After 4pm: Online and Mobile Banking, Telephone Banking and QuickBooks/Quicken* will be unavailable.
*QuickBooks/Quicken will remain unavailable until Monday, October 20.
Saturday, October 11-Monday, October 13:
- Our branches and Customer Care will be closed
- Online and Mobile Banking will be unavailable
- ATMs available for cash withdrawal only. You will not be able to check your balance or make deposits while our systems are offline, please do so prior to Friday, October 10.
- You may continue to use your Debit/Credit card(s) but you will not be able to access your balance or transaction history. Please verify your balance prior to October 10 if you intend to use your card while our systems are offline.
How else will this impact me?
You should not notice many changes when doing day-to-day branch transactions, but there will be technology and some process changes on our end, so please be patient with us! With these upgrades, we will be able to provide better digital banking experience as well as more streamlined online account opening options. This is a great update to our technology we are excited to share with you in October.
Will I be required to use Face ID to log into the system?
You are not required to use Face ID to access our digital banking platforms, however, it is a more convenient way to login.
Why can’t I see my check images?
You will be temporarily unable to view check images that occurred from August 1 to October 10 until mid-November. We apologize for the inconvenience! If you need assistance with this, you can call Customer Care at 800-339-6573 or visit a branch.
Is the new mobile app secure?
Yes, you may not notice any particular security features, but the updated technology provides us with more safety controls on the system’s backend.
Can I still use my debit card when your systems are offline?
Yes, your card will remain functional during our technology upgrade, however, you won’t be able to see your card transactions until Tuesday, October 14. Please check your account balance prior to October 10 if you intend to use your debit card between October 11-October 13.
Are there devices that won’t be supported once the upgrade takes place?
The following devices will not be supported:
- OnePlus 8Pro
- Google Pixel 2
- Google Pixel 2XL
- Google Pixel 4a
- Samsung Galaxy A33
- Motorolo Moto G82 5G
Will I have access to payment history in Bill Pay once the upgrade takes place?
No, your payment history will not carry over once the upgrade takes place, however, your billers will still be in the system. We recommend saving your payment history prior to October 6, 2025.
Need Help? Contact Us!
We’re here for you every step of the way.
As we roll out your new digital banking experience, we want you to feel supported every step of the way.
Here’s how to reach us:
Check our Help Center: Find answers to common questions and step-by-step guides online, anytime.
Call us at 800-339-6573: Our Customer Care team is just a phone call away for any questions or concerns.
Visit us: Stop by your local branch—we’re always happy to help in person.
We’re committed to making this transition smooth and stress-free for you. If you need anything, just reach out—we’ve got your back.
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